Return Policy

Last updated: October 2026

Personalized items are final sale

Every item we sell is custom embroidered to your order, so we can’t accept returns or exchanges for change of mind, or for a bag color, font, thread color or text that matches what you ordered and the proof we sent you. Please review your proof carefully before we stitch.

When we’ll make it right

If we made a mistake (the embroidery doesn’t match your approved proof, or has a stitching flaw) or your item arrives damaged or defective, we’ll replace it at no cost or give you a full refund, including shipping. Email contact@heritagedrygoods.org within 14 days of delivery with your order number and photos of the issue. If we need the item back, we’ll send you a prepaid return label.

Cancellations

You can cancel your order for a full refund any time before we begin embroidering it. Email us as soon as possible at contact@heritagedrygoods.org. Once stitching has started, the order can’t be canceled.

Refunds

Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take another 5-10 business days to appear on your statement.

Questions

Email us at contact@heritagedrygoods.org.